Facing power-related issues can be frustrating, especially when dealing with billing errors, load-shedding schedules, or technical difficulties. Fortunately, Gujranwala Electric Power Company (GEPCO) has a well-established helpline system to address customer concerns promptly. Whether you’re dealing with power outages, billing complications, or other service disruptions, GEPCO provides multiple contact channels to help resolve your issues efficiently.

Why Contact GEPCO?

GEPCO is responsible for supplying electricity across Gujranwala and surrounding areas. It operates in major cities including Sialkot, Narowal, and Gujrat, serving millions of households and businesses. Over the years, GEPCO has expanded its customer service offerings, ensuring that people can easily reach out for assistance on various electricity-related matters.

Key Services Available Through the GEPCO Helpline

The GEPCO helpline provides support for a wide range of services. Here are the major types of queries and concerns you can address through the helpline:

Billing Inquiries: Whether you’ve received an unexpectedly high bill or you’re unsure about the charges, you can seek clarification through GEPCO’s dedicated phone lines. Customers can also inquire about converting bills into manageable installments.

Complaint Registration Power outages, faulty connections, or other service interruptions can be reported directly through the helpline. The 24/7 toll-free number ensures that help is just a call away.

Load Shedding Schedules: Stay updated on scheduled power cuts by contacting your regional service center. The helpline can provide accurate information on when to expect outages, helping you plan your day better.

Regional Contact Centers: Efficient Localized Service

To cater to the varying needs of customers across different cities and towns, GEPCO has established multiple regional centers. These centers are equipped with dedicated helpline numbers to provide quick, localized service. Whether you’re in Gujranwala, Sialkot, or Hafizabad, each region has its own helpline and office, making it easier for customers to get the support they need.

For instance, residents of Gujranwala can directly contact the GEPCO HQ or the relevant sub-divisions. If you’re in Gujrat or Sialkot, your local service centers are also available to address any electricity-related concerns.

Toll-Free Helpline for Immediate Assistance

In addition to regional service numbers, GEPCO offers a universal toll-free number (118), available 24/7. This number allows customers from any region to reach out for support without incurring charges. If the toll-free number is busy or inaccessible, GEPCO has also provided several alternative contact numbers, ensuring that you can always find a way to connect with the team.

Sub-Division Helplines: A More Targeted Approach

For even more localized assistance, GEPCO has established helpline numbers specific to sub-divisions within its service areas. These numbers are ideal for customers who need help with more immediate, location-specific issues like local transformer failures or minor connection disruptions.

Each sub-division has its own dedicated number. For example, in Gujranwala, you can reach out to the Model Town, Civil Line, or Baghbanpura sub-division, among others, depending on where you live. Similarly, residents of other areas like Kamoke, Daska, and Narowal have their own sub-divisional contact points.

Name of The OfficePhone Number
MODEL TOWN SUB DIVISION GRW-1055-9200545
GARJAKHI GATE SUB DIVISION GRW-1055-4218560
BAGHBANPURA SUB DIVISION GRW-1055-4215104
CITY SUB DIVISION GRW-1055-9200579
FAROOQ GUNJ SUB DIVISION GRW-1055-4215103
CIVIL LINE SUB DIVISION GRW-2055-9200543
SHERANWALA BAGH SUB DIVISION GRW-2055-9200806
T.M.KHAN SUB DIVISION GRW-2055-3203624
WHADAT COLONY SUB DIVISION GRW-2055-4556566
G.T. ROAD SUB DIVISION GRW-2055-4296006
CHAMAN SHAH SUB DIVISION GRW-2055-3201900
Q.D.SINGH SUB DIVISION GRW-3055-4710237
LADHEWALA SUB DIVISION GRW-3055-3292414
KHIALI SUB DIVISION GRW-3055-4277744
CHAND-DA-QILA SUB DIVISION GRW-3055-4287252
KAMOKE SUB DIVISION NO-1 KMK055-6815029
KAMOKE SUB DIVISION NO-II KMK055-6815034
KAMOKE SUB DIVISION NO-III KMK055-6815035
WANDHOO SUB DIVISION KMK055-6798119
EMINABAD SUB DIVISION KMK055-3263597
NOWSHERA VIRKAN SUB DIVISION NO.1 N.V055-6760015
NOWSHERA VIRKAN SUB DIVISION NO.2 N.V055-6760088
TATLEY AALI SUB DIVISION N.VIRKAN055-6281046
NOKHAR SUB DIVISION N.V055-6728823
WAZIRABAD SUB DIVISION-1 WZD055-6600921
WAZIRABAD SUB DIVISION-II WZD055-6600922
GHAKKHAR SUB DIVISION WZD055-3884446
AHMAD NAGAR SUB DIVISION WZD055-6666346
NIZAMABAD SUB DIVISION WZD055-6600923
ALIPUR CHATHA SUB DIVISION WZD055-6333615
HAFIZABAD SUB DIVISION-1 HZD0547-523421
HAFIZABAD SUB DIVISION-II HZD0547-523422
HAFIZABAD SUB DIVISION-III HZD0547-525422
HAFIZABAD SUB DIVISION-IV HZD0547-523422
CANTT SUB DIVISION GRW CANTT055-3861354
AROOP SUB DIVISION GRW CANTT055-3202274
FAREED TOWN SUB DIVISION GRW CANTT055-3202301,3730567
SHAHEENABAD SUB DIVISION GRW CANTT055-9200554
DASKA SUB DIVISION NO-1 DSK052-6611420
DASKA SUB DIVISION NO-II DSK052-6611420
DASKA SUB DIVISION NO-III DSK052-6623110
DASKA SUB DIVISION NO-IV DSK052-6227877
JALALPUR BHATTIAN SUB DIVISION JPB0547-500135
PINDI BHATTIAN SUB DIVISION JPB0547-532417
SUKHEKI SUB DIVISION JPB0547-530135
VANIKAY TARAR SUB DIVISION JPB0547-537135
POWER HOUSE SUB DIVISION GRT-1053-3536489
S.I.E SUB DIVISION GRT-1053-3531805
AKRAM SHAHEED SUB DIVISION GRT-1053-9260299
MARGHZAR SUB DIVISION GRT-1053-9260230
AZIZ BHATTI SHAHEED SUB DIVISION GRT-1053-3603488
DINGA SUB DIVISION NO-1 KHR053-7400127
DINGA SUB DIVISION NO-2 KHR053-7400604
KOTLA SUB DIVISION NO-1 KHR053-7586058
KHARIAN SUB DIVISION NO-1 KHR053-9240121
KHARIAN SUB DIVISION NO-II KHR053-7533095
GULIANA SUB DIVISION KHR053-7578958
MANDI BAHAU DIN CITY SUB DIVISION MBD0546-502719
MANDI BAHAU DIN RURAL SUB DIVISION MBD0546-503390
MALIKWAL SUB DIVISION MBD0546-591136
LALAZAR SUB DIVISION MBD0546-509822
SHAHANA LOAK SUB DIVISION MBD0546-520088
JALAL PUR JATTAN CITY SUB DIVISION JPJ053-3594839
JALAL PUR JATTAN RURAL SUB DIVISION JPJ053-3430310,3556276,3600264
FATEHPUR SUB DIVISION JPJ053-3584065,66
KARIANWALA SUB DIVISION JPJ053-3580558
TANDA SUB DIVISION JPJ053-3583198,6670
PHALIA SUB DIVISION PHAILA0546-596565
PHARIANWALI SUB DIVISION PHALIA0546-592040
KHATIALA SHEIKHAN SUB DIVISION PHALIA0546-570199
GOJRA SUB DIVISION PHALIA0546-599006
MANO CHAK SUB DIVISION PHALIA0546-531839
GUJRAT RURAL SUB DIVISION GRT-2053-3524955
LALA MUSA CITY SUB DIVISION GRT-2053-7510912
LALA MUSA RURAL SUB DIVISION-GRT-2053-7510576
KUNJAH SUB DIVISION GRT-2053-3381202
SHADIWAL SUB DIVISION GRT-2053-3310160
POWER HOUSE SUB DIVISION SKT-1052-9250497
FORT SUB DIVISION SKT-1052-9250025
MODEL TOWN SUB DIVISION SKT-1052-9250495
CIVIL LINE SUB DIVISION SKT-1052-2467290
NAIKAPURA SUB DIVISION SKT-I052-3553539
CANTT SUB DIVISION SKT CANTT052-9250498
DALOWALI SUB DIVISION SKT CANTT052-4295340
KOTLI LOHARAN SUB DIVISION SKT CANTT052-3018790
SAIDPUR SUB DIVISION SKT CANTT052-6923697
HEAD MARALA SUB DIVISION SKT CANTT052-3502731
RANGPURA SUB DIVISION SKT CANTT052-9239030
PASRUR SUB DIVISION NO-1 PSR052-6441930
PASRUR SUB DIVISION NO-II PSR052-6441427
PASRUR SUB DIVISION NO-III PSR052-6441141
CHAWINDA SUB DIVISION PSR052-6210468
CHOBARA SUB DIVISION PSR052-6537075
ZAFARWAL ROAD SUB DIVISION SKT-II052-3540052
GHUIKE SUB DIVISION SKT-II052-3550059
AKBARABAD SUB DIVISION SKT-II052-3520192
PASRUR ROAD SUB DIVISION SKT-II052-3542961
DEFENCE ROAD SUB DIVISION SKT-3052-3552701
GODHPUR SUB DIVISION SKT-3052-4264344
SAMBRIAL SUB DIVISION SKT-3052-6520359
BHOPALWALA SUB DIVISION SKT-3052-6520383
NAROWAL SUB DIVISION NO-1 NWL-NWL0542-412001
NAROWAL SUB DIVISION NO-II NWL-NWL0542-618887
NAROWAL SUB DIVISION NO-III NWL-NWL0542-411981
BADDO MALHI SUB DIVISION NWL-NWL0542-406092
QILA KALAR WALA SUB DIVISION NWL-NWL052-6632092
SHAKARGRAH SUB DIVISION NO-1 SKG-NWL0542-450462
SHAKARGRAH SUB DIVISION NO-II SKG-NWL0542-450514
SHAKARGRAH SUB DIVISION NO-III SKG-NWL0542-450042
SHAKARGRAH SUB DIVISION NO-IV SKG-NWL0542-450088
ZAFARWAL SUB DIVISION N0.1 ZWL-NWL0542-538334
ZAFARWAL (DARMAN) SUB DIVISION NO-2 ZWL-NWL0542-538399
ZAFARWAL SUB DIVISION N0.3 ZWL-NWL0542-538182
GEPCO All Offices Contact Number

How to Choose the Right Helpline for Your Needs

When facing an electricity-related issue, choosing the right GEPCO helpline can save you time and ensure quicker resolutions. Here’s how to decide:

For Billing & General Inquiries: Contact the helpline of the regional service center that covers your area. If your concern is related to bill installments or payments, this is the right place to start.

For Emergency Situations: If you’re experiencing a power outage or another urgent issue, the toll-free number should be your first call. In case you can’t reach them, use one of the alternative numbers provided for emergency assistance.

For Localized Issues: Problems specific to your neighborhood, such as frequent transformer breakdowns or connection troubles, are best handled by sub-division helplines. These teams are better equipped to handle local, on-the-ground concerns.

Conclusion

With a wide network of helpline numbers, both at the regional and sub-divisional levels, GEPCO is dedicated to providing timely and efficient customer support. Whether you need help with billing, want to report an outage, or need information about load shedding, GEPCO’s helpline system ensures that assistance is just a call away. By choosing the right number based on your specific concern, you can resolve your issues quickly and get back to your daily routine with minimal disruption.